As we have tried to put as much detail into the services and packages we offer, we understand that there are many questions that prospective customers may still have. If you have any questions that are not listed herein, we encourage you to contact our customer support department so that we may address any further concerns you have.

Q. I need a custom package outside what you offer to better accommodate my web site, do you provide custom packages?
A. You bet, we can customize a variety of features specifically designed for you.

Q. What domain names extensions do you support?
A. We support all domain name extensions.

Q. What type of payment methods do you accept?
A. We accept Paypal payments only. Plans are set at subscription based payments and are automatically deducted on per month basis or per year basis, depending on your preferences. We are looking into other payment methods to accommodate other customer preferences.

Q. Do you provide domain name registration?
A. Not at this time. We do, however provide multiple resources as to where you can get domain names.

Q. Do you offer referral incentives?
A. If you refer anyone to sign up for any package and they successfully maintain their hosting with Interface Hosting for at least 90 days, we will reimburse your Paypal account $5.00 (less paypal fees) per sign up after the 90 days. For detailed information, please contact customer support.

Q. If I cancel my service for any reason, can I get a refund?
A. You may cancel at anytime and are not bound to any contract of any kind. If you are on a pay per month schedule under any plan , you are not eligible for a refund. If you are on a pay per year schedule under any plan, you are eligible for a full refund under the months of which you have not entered. It is your responsibility to cancel any forthcoming subscription based payments in your Paypal account.

Q. What method(s) do you use to suppress hacking/attacking attempts?
A. We use quite a few different methods;
   -Firewall - blocking ports and most DOS attacks.
   -Brute force attacks blocking - blocks those who attempt to login with the wrong password several times.
   -Blocking IP spoofing - Prevents hackers hiding their IP address.
   -Secure temp directories - Prevents exploitable scripts being executed.
   -Automatic reporting of attacks to ISPs.
   -PHP & Apache hardening - Prevents most, if not all, XSS exploits.
   -Hardened SSH - Runs on hidden ports, secured protocol, shutdown when unused, etc.
   -Socket monitoring - Notifies us of opened ports which are suspicious.
Additional methods are also used and therefore implemented in the server and server configuration to exceed maximum security available to all customers in an ongoing attempt to prevent malicious access and attempts to circumvent data sensitive areas.

Q. Should a service or site get hacked or attacked, what measures do you use to restore such service or site to an earlier point?
A. Should any site get hacked, we will find out how it got hacked and take measures to prevent it happening again. We will also restore the site(s) from earlier backups and file a report to the ISP involved.